FAQ

How long is the Warranty Period?

12 months in-house warranty

What does the Warranty covers?

We covers all mechanical and electrical parts. This does not include accidental damages.

I have accidentally plug in a different voltage adaptor and my winder is not working.

Unfortunately, each and every winder need to use a specific voltage of adaptors. In the event you have plugged in a different voltage of adaptor thus causing the winder to be not functioning as it should be, even if its under Warranty, we are unable to cover the cost of it. You would have to pay for the respective parts, a 12 months warranty would be provided for the parts that you have paid for.

My winder is out of warranty, can I still send it in for repair?

Yes, you can still send it in for repair. Cost of repair would be quoted respectively for the parts that require to be changed.